Tivlo Legal & Compliance Page

Last Updated: December 12, 2025

1. Privacy Policy

This Privacy Policy explains how Tivlo (“the Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit our website, purchase from us, use our services, or otherwise interact with tivlo.store (the “Site”). For purposes of this Policy, “you” means any individual who uses or accesses our services, whether as a customer, visitor, or any other user whose information we process.
Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect updates to our practices, operational requirements, legal changes, or regulatory obligations. When updates occur, we will publish the revised Policy on this page and adjust the “Last updated” date. Any additional legal steps required by applicable law will also be taken.

How We Collect and Use Personal Information

To operate our services and provide a secure and functional shopping experience, we collect personal information from several sources, depending on your interactions with the Site. Across all interactions, we may use your information to communicate with you, protect the Site, enhance our services, comply with legal requirements, fulfil contractual obligations, and maintain the integrity of our operations.

Personal Information We Collect

Information You Provide Directly:

• Contact details: name, email address, phone number, billing and shipping address

• Order information: order details, delivery information, payment confirmations, and transaction-related communication

• Account details: username, encrypted password, and optional profile information

• Customer support content: messages, attachments, and any information you provide through support channels or forms

Some features require specific information. Declining to provide certain details may limit functionality.

Information We Collect Automatically (“Usage Data”):

• Device type

• Browser details

• IP address

• Network information

• Pages viewed, time spent, and usage patterns

• Click behaviour and navigation

• Interactions with content or features

Information Received from Third Parties:

• Hostinger: hosting infrastructure, server logs, security monitoring, and performance data

• WooCommerce: ecommerce functionality, order processing, and account management

• Payment processors: providers such as Stripe or PayPal may share payment confirmations or verification data (we do not store card numbers)

• Fulfilment and logistics partners: delivery information and tracking details

• Analytics and advertising tools: pixels, cookies, SDKs, and online tracking data from Meta, TikTok, Google Analytics, and similar services

All third-party data is handled in accordance with this Policy.

Cookies and Tracking Technologies

We use cookies and similar technologies (including pixels, tags, and scripts) to operate the Site, improve functionality, analyse usage, and support advertising. Cookies may be set by Tivlo (“first-party cookies”) or by third-party providers (“third-party cookies”).

By law, we may place strictly necessary cookies without your consent. All other cookies require your consent, which is collected through our cookie banner when you first visit the Site. You may update or withdraw your consent at any time.

Types of Cookies We Use

Strictly Necessary Cookies (No consent required):

• WooCommerce checkout and cart functionality

• Account login and session management

• Security and performance monitoring by Hostinger

• Site load balancing and fraud-prevention mechanisms

Performance & Analytics Cookies (Consent required):

• Google Analytics

• Hostinger visitor analytics tools

Advertising & Marketing Cookies (Consent required):

• Meta Pixel (Facebook/Instagram)

• TikTok Pixel

• Google Ads cookies

Functionality Cookies (Consent required):

• Remember preferences, saved carts, region, or display settings

Managing Cookies

• Accept, reject, or customise through cookie banner

• Adjust settings via browser or third-party opt-out tools

• Withdrawal does not affect previous processing

How We Use Personal Information

Providing Products and Services:

• Process orders, account management, shipping updates, and customer service

Marketing & Advertising:

• Send promotions, personalised campaigns, measure performance

Security & Fraud Prevention:

• Detect suspicious activity, protect the Site, investigate fraud

Service Improvement & Communication:

• Provide support, troubleshoot, improve usability, analyse user behaviour

How We Disclose Personal Information

• Service providers & vendors (Hostinger, WooCommerce, payment processing, fulfilment, advertising, IT services)

• Business & marketing partners

• Your direction or consent (social media tools, delivery instructions)

• Corporate affiliates

• Legal or regulatory requests

• Business transfers (mergers, acquisitions, restructuring)

Third-Party Websites and Links

We do not control or endorse external websites. Content, policies, and security are the responsibility of the third party.

Children’s Data

Our services are not for children under 16. Contact us to delete any child-provided data.

Security and Retention

Data is retained only as necessary to:

• Maintain accounts

• Fulfil orders

• Meet legal obligations

• Resolve disputes

• Enforce agreements

Your Rights

Depending on your location:

• Access, correct, delete, or transfer personal data

• Restrict or object to processing

• Withdraw consent

• Opt-out of marketing or targeted advertising

• Appeal a declined request

Requests may require identity verification. No discrimination for exercising rights.

Complaints

Contact us to raise concerns or escalate to a local data protection authority.

International Users

Data may be stored or processed outside your home country using legally recognised safeguards.

Contact Us

Email: support@tivlo.store
Tivlo is the data controller for your personal information unless stated otherwise.

2. Returns & Refund Policy

• Customers have a 14-day statutory right to cancel orders from receipt of goods

• Refunds processed within 14 days of receiving returned items

• Items must be returned in original condition and packaging

• Non-returnable items (personalised products, hygiene products) will be clearly indicated at purchase

3. Shipping Policy

• Shipping available within the UK

• Standard delivery: 3–7 business days

• Expedited delivery: 1–3 business days (additional cost)

• Tracking details provided for all shipped orders

• Shipping fees calculated at checkout