Shipping Policy
This page explains how delivery works when you order from Tivlo.
Where we deliver
We deliver to destinations for which a shipping option is available at checkout. Available destinations may vary by product.
Shipping charges
Shipping charges depend on your delivery destination and are shown at checkout before you place your order. The shipping charge shown at checkout for your delivery address is the amount that applies to your order. If no shipping option is available for your address, you will not be able to complete checkout for that destination.
Processing and delivery times
Any delivery estimate shown on a product page or at checkout is an estimate, not a guaranteed arrival date. Processing and transit times can vary depending on the product, destination and delivery service. We will provide order updates where available. Unless we agree otherwise, orders will be delivered within the period required by applicable law.
Fulfilment and tracking
To fulfil orders, Tivlo may work with third-party fulfilment and delivery partners. Tracking details will be shared when they are provided by the delivery service.
Delays or delivery problems
If your order appears delayed, tracking has stopped updating, or your parcel arrives damaged, contact us and include your order number so we can help.
Contact us
For shipping questions, email support@tivlo.store or visit our Contact Us page.
For cancellations, returns and refunds, please read our Returns and Refund Policy. Your statutory consumer rights are not affected.
