Privacy Policy

Last updated: 17 October 2026

This policy explains how Tivlo handles personal information when you visit tivlo.store, place an order, create an account or contact us.

Information we collect

Depending on how you use the site, we may collect your name, email address, phone number, billing and delivery address, order details, customer-service messages, account details, and technical information such as your IP address, browser and interactions with the site.

How we use information

We use information to process and deliver orders, take payments, provide customer support, manage accounts, prevent fraud, maintain site security, meet legal obligations and improve the store. We send marketing messages only where permitted, and you can opt out of marketing at any time.

Service providers

We share only the information needed with service providers that help operate the store, such as our website host, WooCommerce and WordPress services, payment processors, and fulfilment or delivery partners. These providers may process information to provide their services. We do not store full payment-card details on the store website.

Cookies and similar technologies

The site may use cookies and similar technologies for essential shopping functions, preferences, analytics or advertising, depending on the tools enabled. Where consent is required, you can manage your choices through the site’s cookie controls. You can also manage cookies through your browser, although disabling some cookies may affect site functionality.

Retention and security

We keep personal information for as long as reasonably necessary to fulfil orders, maintain records, provide support, resolve disputes and meet legal obligations. We use reasonable safeguards, but no internet transmission or storage system can be guaranteed to be completely secure.

Your rights

Depending on the applicable law, you may have rights to access, correct, delete, restrict or object to certain uses of your personal information, or to request a copy of it. You may also withdraw consent where processing relies on consent. To make a request, contact us using the details below.

Third-party links

Our site may link to third-party websites. Their own privacy notices and practices apply when you use those sites.

Changes to this policy

We may update this policy from time to time and will post the revised version on this page with an updated date.

Contact us

For privacy questions or requests, email support@tivlo.store or use our Contact Us page.

For returns and refunds, please see our Returns and Refund Policy.