Terms and Conditions

Last updated: 17 October 2026

These terms apply when you use tivlo.store or place an order with Tivlo. Please read them before ordering.

1. Using the website

You agree to use the website lawfully and not to interfere with its security or operation. Product information and availability may change.

2. Products

We aim to describe products and display images accurately. Colours and appearance can vary between screens. If a product becomes unavailable after you order, we will contact you about the available options, including a refund where appropriate.

3. Prices and payment

Prices are shown in pounds sterling unless stated otherwise. Delivery charges are shown at checkout before you place your order. Payment must be completed using a payment method offered at checkout. If we identify an obvious pricing error, we will contact you before proceeding with the order.

4. Orders

Your order is an offer to buy the selected products. We will send an order confirmation when we receive it; this confirmation does not necessarily mean the order has been dispatched. If we cannot fulfil an order, we will contact you and refund any payment taken for products we cannot supply.

5. Delivery

We deliver only to destinations for which a shipping option is available at checkout. Shipping charges depend on your delivery destination and are shown at checkout before you place your order. The charge shown at checkout for your address is the amount that applies to your order. Any delivery estimate shown on a product page or at checkout is an estimate, not a guaranteed arrival date. Unless we agree otherwise, goods will be delivered within the legally required period.

6. Cancellations, returns and refunds

Your statutory consumer rights remain unaffected. Please read our Returns and Refund Policy for how to request a cancellation, return or refund.

7. Promotions

Promotional codes must be used according to the conditions stated with each offer. Unless an offer says otherwise, codes cannot be exchanged for cash or applied retrospectively to completed orders.

8. Intellectual property

Website text, branding and other site content may not be copied or used commercially without permission, except where the law permits it.

9. Third-party services

The website may rely on third-party services for payments, hosting, delivery or other functions. Their services may be subject to their own terms.

10. Liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including your statutory consumer rights. Subject to that, we are not responsible for losses that are not reasonably foreseeable or that arise from using the website in a way these terms do not permit.

11. Privacy

Our handling of personal information is explained in our Privacy Policy.

12. Changes

We may update these terms by posting a revised version on this page. The terms applicable to an order will be those in force when you place it, subject to applicable law.

13. Governing law

These terms are governed by the laws of England and Wales, except where mandatory consumer protection rules provide otherwise. This does not remove any rights you have to bring a claim in another court where the law permits it.

14. Contact

Email support@tivlo.store or visit our Contact Us page.

15. About Tivlo

Tivlo is the trading name used for this online store, operated by Raa-id Abdul-Fatahi, trading as Tivlo as a sole trader.

Business address:

90 Sycamore Avenue
Newport
NP19 9AJ
United Kingdom

For customer enquiries, contact support@tivlo.store.